Context
- Mobile workspace for Marquardt service partners
- Calendar, map, active order, open customer service, and profile views organize the service partner's day
- Guided execution, offline evidence capture, signatures, payment steps, and backend handover complete the workflow
- Keeps planning, on-site execution, evidence, and backend handover in one service workflow
A service partner needs more than a task list. The working day crosses planning, travel, the customer visit, documentation, and the handover of a complete result. Each step has to survive time pressure and imperfect connectivity.
The Marquardt Service-App acts as the mobile workspace around that day: orient the partner, expose the active queue, guide the on-site work, collect evidence, and transfer the result back into the wider service process.
Guided workflow design
The active order flow is designed as a clear sequence so service work remains consistent and traceable.
The completed result is then transmitted in the background.
Navigate to customer
Arrive on-site
Unload / assemble
Complete the quality checklist
Finish the service protocol
Handle payment when required
Capture the final signature
Core differentiator
The workflow is offline first because documentation, image capture, signatures, and handover often happen where mobile coverage is unreliable or absent.
- Work continues even without stable connectivity
- Inputs are preserved locally until synchronization is possible
- Photos, signatures, and documents can be collected on-site
- Visible network and upload status help users understand what is already transmitted and what is still pending
Field documentation rarely happens in ideal conditions. The workflow has to survive customer locations, changing schedules, and inconsistent network quality.
The product therefore lets users finish the guided workflow, photos, signatures, and documentation first. Synchronization back into the business process can follow when a connection returns.
Scheduling, evidence, and handover
Planning, execution, evidence, and handover stay connected throughout the service partner's day.
- Calendar and map views help partners plan and orient the workday
- Active orders separate upcoming work from open customer-service items and positions
- Blocked times and tour-dependent availability remain visible in the dashboard and calendar
- Configurable before, after, and customer-service image categories feed the transfer of order data and evidence
For the service partner, these details determine whether the next stop is clear, the evidence is usable, and the completed order reaches the business system intact.
What the product delivers
Guides service partners through the active order workflow step by step
Captures photos, documents, payment information when needed, and signatures on-site
Keeps inputs safe locally and synchronizes results once connectivity returns
Feeds structured completion data back into connected backend systems